Shipping Policy

Last Updated: April 26, 2026

Welcome to Jigsaw Stories. We are committed to delivering your orders safely and on time. Please review our Shipping Policy before placing an order.

1. Order Processing Time

• Standard order processing time is 1–3 business days after payment confirmation.
• Customized / personalized orders may require 2–7 business days depending on design, production, and order volume.
• Orders are processed only on business days (excluding Sundays and public holidays).

2. Shipping Timeline

Estimated delivery timelines after dispatch:

• Punjab & Nearby Regions: 2–5 business days
• Major Cities in India: 3–7 business days
• Remote / Rural Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability and local conditions.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• We may offer free shipping on selected orders, products, or promotional campaigns.

4. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (if provided).

5. Delivery Partners

We may ship orders through trusted courier/logistics partners such as third-party delivery services based on your location and service availability.

6. Delays & Exceptions

Delivery may be delayed due to:

• Weather conditions
• Festivals / peak sale periods
• Strikes / transport disruptions
• Remote location serviceability
• Incorrect address or contact details provided by customer
• Unexpected courier delays

We appreciate your patience in such cases.

7. Address Accuracy

Customers are responsible for entering the correct shipping address, phone number, and pincode at checkout.

We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Failed Delivery Attempts

If delivery fails due to customer unavailability, incorrect details, or refusal to accept the parcel, re-shipping charges may apply.

9. Damaged Package on Delivery

If the package appears visibly damaged upon delivery:

• Take clear photos before opening
• If possible, refuse delivery or note damage with the courier
• Contact us within 48 hours with proof

10. International Shipping

Currently, we ship only within India unless otherwise stated.

11. Contact Us

For shipping support or tracking help:

Email: support@jigsawstories.com
WhatsApp: +91-9056344895
Website: jigsawstories.com

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By placing an order, you agree to this Shipping Policy.