Terms of service

Terms of Service

Last Updated: April 26, 2026

Welcome to Jigsaw Stories. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from Jigsaw Stories, you agree to these Terms.

1. General Use

By using our website, you confirm that:

You are at least 18 years old, or using the website under parental/guardian supervision.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

We offer customized and non-customized products including gifts, puzzles, home décor, accessories, and related items.

All products are subject to availability. We may discontinue or modify products without prior notice.

3. Customized Orders

For personalized products, you are responsible for ensuring that all submitted details (photos, names, text, spelling, design preferences, etc.) are correct before placing the order.

We are not responsible for errors submitted by customers.

Customized products are specially made and are generally non-returnable/non-refundable except in cases of damage, defects, or errors caused by us, as covered under our Return & Refund Policy.

4. Pricing & Payments

All prices listed are in INR unless stated otherwise.

We reserve the right to change pricing at any time without notice. Payment must be completed before order processing begins.

We may use third-party payment gateways for secure transactions.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary due to courier delays, weather, festivals, remote locations, or unforeseen circumstances.

We are not liable for delays caused by third-party shipping partners after dispatch.

6. Intellectual Property

All website content including logos, designs, product images, text, graphics, branding, and layout belongs to Jigsaw Stories and may not be copied, reproduced, or used without written permission.

7. User Content

If you upload photos, text, or other materials for customization, you confirm that:

You own the rights or have permission to use the content
The content does not violate any law or third-party rights
The content is not offensive, illegal, defamatory, or infringing

We reserve the right to reject inappropriate customization requests.

8. Limitation of Liability

To the maximum extent permitted by law, Jigsaw Stories shall not be liable for indirect, incidental, or consequential damages arising from use of our website or products.

Our maximum liability shall not exceed the amount paid for the specific order.